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Timberbush Tours

FAQs

You can book all our tours securely online via the booking form on our website, which you will find on the right hand side of each tour page, all you need to worry about is where to travel in Scotland!

You can also call us on +44 (0) 131 226 6066 between 07:00 - 22:00 daily and book your tour with one of our friendly Reservation Team members securely using a debit or credit card.

Alternatively you can visit our Edinburgh office in person at 555 Castlehill, at the very top of the Royal Mile next to Edinburgh Castle, EH1 2ND, between 09:00–18:00 Monday to Saturday and 10:00 - 18:00 on Sundays.

In Glasgow you can also make bookings at Hector Russell, 110 Buchanan Street, G1 2RN map. The store is open:

Monday-Friday: 09.00-20.00

Saturday & Sunday: 0900-1900

Hotels, hostels and apartments: you may also be able to book our tours at the reception in your accommodation. Check with them for details.

Seating: Please note seats are unreserved, we do recommend reaching our Departure Point as early as possible to get your choice of seats on the coach!

Edinburgh

Scotland tours from Edinburgh

 

Our tours depart from outside the green Ensign Ewart pub, at 521-523 Lawnmarket, Edinburgh, EH1 2PE.   This is very central, close to Edinburgh Castle and only a 2 minute walk from our shop on Castlehill.

You can view our departure point via the following link: http://goo.gl/maps/pxVLl 

You can also reach us by public transport; to find your route please click on the following link: Edinburgh Public Transport

 

 

Glasgow

 

Our Glasgow departure point is:

266 George Street, Glasgow, G1 1QX

The departure point is very central, near George Square and approximately 400 yards from Queen Street railway station.  You can reach us via public transport; to find your route please click on the following link: Glasgow Public Transport

The tour price includes the services of a friendly, knowledgeable and experienced driver-guide, and transportation on one of our luxury, modern, air-conditioned coaches.

All optional extras – attraction entrance fees, loch cruises, accommodation, food and drink etc – are not included in the price of your tour. This is to allow our guests the freedom to choose which optional extras and what type of accommodation, they would prefer.  We can help organise your accommodation for you, and you will also get access to discounts on most of the attractions visited whilst on your tour.

Please note that many visitor attractions and accommodation providers may not accept card payments, so please ensure you have plenty of cash with you on the day.  If you have any questions about this please contact our Reservations Team on +44 (0)131 226 6066 - open 7am-10pm daily.

No, you don’t need to worry about pre-booking any of the optional extras, you just need to decide where to travel to in Scotland.

All the optional extras can be booked on the day and your driver-guide will advise you of how to book. We negotiate discounted rates for you, ensuring you’ll always get a great deal at Scotland’s top visitor attractions.

Please note that many visitor attractions and accommodation providers may not accept card payments, so please ensure you have plenty of cash with you on the day.  If you have any questions about this please contact our Reservations Team on +44 (0)131 226 6066 - open 7am-10pm daily.

We can book your accommodation for you, or you can choose to book your own, as long as it is centrally located at the overnight stop location.

Accommodation is not included in the tour price as we prefer to let you choose exactly what kind of accommodation you want, depending on your budget.  At the time of booking your 2 or 3 day tour, you will be asked what kind of accommodation you want:

Youth Hostel: Dorm rooms from £18 to £25 per person per night*

Bed & Breakfast: From £35 to £65 per person per night*

Hotel: From £65+ per person per night*

Ensuite: This means you will have your own private bathroom/toilet/shower in your bedroom

Standard: This means there will be a communal bathroom/toilet/shower that you would share with a few other guests

Once we have this information from you, we are happy to reserve your accommodation for you if you wish. We use only local, recommended accommodation on our tour routes, so that you get to meet local people and contribute to sustaining their communities. We make your reservation for you, and you pay for the accommodation directly when you arrive there.  Your guide will take you to the accommodation and collect you the following day. 

*Please note that all accommodation costs depend on availability and season.  Also, please be advised that most accommodation providers only accept cash payments, and do not accept debit/credit cards as method of payment.

We welcome children over 5 years old on our tours, and children aged between 5-16yrs are eligible for the concessionary rate. We regret we are not able to carry children under the age of 5.

Yes, the minimum number of passengers necessary for a tour to operate is 6.  This helps to minimise our impact on the environment.  On the rare occasion a tour you have booked doesn’t meet the minimum requirements, we can transfer you to another tour of your choice on the same day (or different day) for no extra cost, and if that doesn’t suit we will give you a full refund.

Yes, all our tours are in English.

Your tour will be taken by an experienced, knowledgeable and friendly English-speaking driver-guide.

If you require a written translation of the tour, just let us know at the time of booking and we’ll arrange one for you. Written translations are available on all tours in the following languages:

  • French
  • German
  • Italian
  • Spanish
  • Portuguese
  • Russian
  • Chinese (Mandarin)

If you choose to take a private tour we can also arrange for a foreign speaking guide to take the tour in your chosen language.

Please note we do not currently have translations for our Shore Excursions or our Outlander tour.

As we like to give you as much time off the coach as possible, give you the opportunity for walks, and to not be hindered by on where to travel to in Scotland, we recommend you bring warm and/or waterproof clothing, wear comfortable shoes, and take a sun-block or a hat for sunny days.

You can also bring a cold packed lunch with you in order to make the most of your time at each stop, especially in busier months!

And don’t forget your camera to capture all the lovely scenery and wildlife you’ll encounter on your tour!

It is very important that you arrive in plenty of time before your tour departs, as our coaches must leave on time and are unable to wait for late-comers.  This is for the benefit of all customers, and allows us to explore all stops for the full amount of time, offering you the most out of your tour.  

We are not able to give refunds if you arrive late for the tour, for these reasons we always insist that you arrive when check-in opens 15 minutes before the published departure time as check-in will close 5 minutes before the published departure time. 

(If you have travel connections before or after a tour we strongly recommend that you give yourself sufficient time in order to travel to make your connection. The company does not accept liability for any loss or inconvenience caused by illness, climatic conditions or road and/or traffic conditions. Please check our Terms & Conditions for details.)

If you are aged between 5-16yrs, are a student (international and UK), or are aged 60yrs + then you are eligible for the concessionary rate.

Unfortunately our coaches are not wheelchair accessible at present. Guests are free to store a foldable wheelchair in the hold of the coach, however when accessing the coach there are 2 to 3 steps. Please contact our Reservations Team for more information.

Unfortunately we cannot guarantee return times due to potential traffic and/or road maintenance delays. Please bear this in mind when arranging ongoing travel connections.

In addition, we cannot be held responsible for delays due to external mitigating circumstances in returning to Edinburgh/Glasgow post tour. We strongly advise procuring travel insurance in the unfortunate event that you are unable to reach connecting travel arrangements. 

If you are worried about your travel connection, please contact our Reservations Team.

You can find our Terms and Conditions via this link

You can book accommodation in Edinburgh and Glasgow here

Lothian Buses have up to date timetables and bus tracking information via their website. Edinburgh has a very compact city centre which is also cycle-friendly. There are many traffic-free routes in and around the city centre, such as old railway lines and canal paths. You can find out more about popular cycling routes here and also hire a bicycle here.

Please note seats are unreserved, we do recommend reaching our Departure Point as early as possible to get your choice of seats on the coach!

Our pricing is split between low, mid and high season, much like other travel companies! Seasons are below:

  • Low season: November, December (excluding Christmas and New Year), January, February
  • Mid season: March, April (excluding Easter), May, October
  • High season: June, July, August, September, Easter, Christmas and New Year